The cloud payment solutions through City Hall Systems offer municipalities the complete suite of services necessary to collect any municipal revenues or services online. Payments may be accepted from any online source, including smartphones, kiosks, and tablets. The hallmarks of our services are the underlying reporting modules that provide municipalities complete access to the online payment process. With a management team that has over 20 years of experience, City Hall Systems is a company solely focused on serving the revenue collection needs of municipalities and providing municipal software to over 100 communities.
The ePresentment, ePayment, and eBilling solutions software and reporting modules are free to the municipality. There are no hidden fees or usage charges to pay. Taxpayers using our site are charged a low convenience fee per transaction, not per bill (each charge can include multiple bills). The municipality’s real estate data is also provided to mortgage service providers. There are no extra fees for features like eBilling or user accounts.
City Hall Systems will provide customer support for all of our services, both to the municipality and the taxpayers. We will handle all taxpayer phone calls, emails and online chats (multilingual) through our call center, saving the time and effort of municipal employees. We even notify taxpayers of failed payments.
Taxpayers will be able to establish a single personal account to manage all of their bills, across multiple towns (good for summer homes, 2nd properties, etc.), by being able to view bill history, payment history, as well as pay bills. Taxpayers will be able to choose 3 different billing methods, paper, eBilling, or a combination of both, for each bill. Taxpayers will be able to schedule payments and use our auto pay feature to pay bills. Copies of their bills will be available online for taxpayers. There is no cost to the municipality for eBilling or the establishment/usage of taxpayer accounts.
City Hall Systems will create a custom home page on our online payment site for your municipality. The municipality will be able to receive online payments for any type of collection or service, including payer initiated transactions, that it may desire, such as real estate, personal property, excise, utility, licenses, permits, and donations. Copies of bills are available to taxpayers online. The system also allows applicants to upload relevant documents which become a permanent PDF in the backend database for future retrieval. City Hall Systems will provide underlying support software to allow the municipality to monitor online activity and obtain appropriate reports detailing online payments made through the payment site. With the custom backend, the municipality will be creating an electronic database containing all required information for fees and other charges collected online, saving the municipality time and expense.
The City Hall Systems' ePOS system provides any department a point of sale solution that can be operated from any computer with an internet connection. Each department’s ePOS system is customized to allow all counter transactions to be recorded in our backend software for easy review and reporting. The ePOS systems allow the municipality to process credit/debit cards at the counter.
Taxpayers will be able to establish a single personal online account to manage all of their bills and services. Taxpayers will be able to choose 3 different billing methods, paper, eBilling, or a combination of both. There is no cost to the municipality for eBilling or the establishment/usage of taxpayer accounts. Taxpayers will be able to schedule payments and use our auto pay feature to pay bills. Copies of their bills will be available online for taxpayers.