Who We Are

Kelley & Ryan Associates is a municipal collections business that has been serving the collection needs of local and state governments for over 40 years. During that span of time, the firm became recognized as a leader in municipal collections and for its innovative collection software and hardware solutions. Kelley & Ryan has collected billions of dollars in virtually every type of delinquent receivable including auto excise, personal property, real estate, and boat excise taxes, as well as parking fines and penalties.

In 2015 Kelley & Ryan acquired City Hall Systems, a highly successful online bill payment company that has been affiliated with the firm for the past five years. City Hall Systems has developed a broad range of cloud based applications including online bill payment, bill presentment, and point-of-sale solutions. City Hall Systems also offers complete fulfillment services which provide residents greater access to purchase permits, stickers, and other passes and subsequently, helps to reduce the municipality’s administrative burden.

As a result, Kelley & Ryan City Hall Systems (KRCHS) is a leader in revenue management software technology and an innovator of effective and user-friendly products used for collection efforts. Additionally, KRCHS has a history of serving every size of government, from small, rural towns to local and state authorities and major cities.

We offer top-notch customer service and support for municipalities and individual taxpayers. Our call center is able to provide support for any issues with any of our products and services. For municipalities, we will handle all resident phone calls, emails, and online multilingual chats through our call center, saving the time and effort of municipal employees. We even notify taxpayers of failed payments. We also provide municipal staff with on-site training by our professional training staff.

Approach

  • Focus — We are solely focused on helping municipalities collect revenues by developing software solutions and providing professional services.
  • Partner — We enter into a partnership with your municipality to supply both products and services that address your specific needs.
  • Responsive — We are actively involved in collaborating with your municipality, allowing us to quickly innovate and implement creative solutions.
  • No Risk — We provide custom solutions to meet your unique needs at no cost to your municipality.
  • Best-In-Class — We provide a positive online experience for your residents, backed by our best-in-class customer support.

Advantage

  • Government-Focused — We are solely focused on serving local and state governments by increasing their revenues and offering solutions that make their job of revenue collections more effective.
  • No Capital Outlay — Our business model enables us to offer our services with no upfront costs or investment.
  • Experience — Our exceptional 40-year track record supporting the collection needs of every size of government and every form of receivable, including auto excise, personal property, real estate, and boat excise taxes, as well as parking fines and penalties, is unparalleled within the industry.
  • One-Stop Shopping — We provide our municipal partners with comprehensive end-to-end solutions which include a parking citation system, printing and mailing services, revenue collection software, call center services, and online payment system.
  • Innovative — We leverage our in-house software development team to identify and provide solutions for our clients and are continuously improving our technology on our existing software suite.
  • Customer-Focused — The cornerstone of our company is the high level of support and ongoing training that we provide our clients at no additional cost.
  • Secure Payment Processing — We are Level 2 PCI DSS (Payment Card Industry Data Security Standard) certified and meet or exceed the security requirements of NACHA (National Automated Clearinghouse Association).